You can enhance customer service and save time by automating your Facebook messages. This is simple because of Facebook’s messaging automation tools. However, how do you begin? Let us investigate a simple, methodical way.
First, Sign in to Facebook.
To begin, sign in to your Facebook account and go to the page you wish to have automated messages sent to.
Step 2: Select “Inbox”
Locate and select the “Inbox” option located on the left side of your page.
Step 3: Click “Automations”
To find the “Automations” button, navigate to the upper right corner of the page.
Step 4: Activate Instant Responses
An option to enable Instant Replies will appear. Turn this to the “On” setting.
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Step 5: Tailor Your Communication
You can compose your own message after activating Instant Replies. Anyone who messages your page will automatically receive this message. Make sure your message is both hospitable and educational.
Facebook Messenger’s automatic responses have an open rate of 70–80% when properly customized.
Step 6: Conserve Modifications
Make sure to save all of your changes after configuring your automated messages.
Step 7: Test Your Automated Messages
To make sure everything functions as it should, it is a good idea to test the automatic messages by sending a message to your page from a different account.
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